Telehealth Consent

Last Updated: October 2, 2026

Please read this consent carefully. By checking the consent box during intake or checkout, you agree to receive care through telehealth on the terms below.

1. What Telehealth Is

Telehealth means receiving healthcare services remotely, using the internet and electronic communication such as online intake forms, secure messaging, phone, or video, instead of an in-person visit. Your care is provided by licensed clinicians of US Health & Wellness Medical Group. Ridgewell Health LLC operates the website and platform and does not practice medicine.

2. Who Does What

  • Licensed clinicians review your intake, decide whether treatment is medically appropriate, and prescribe when it is. They make these decisions independently of Ridgewell Health and of the pharmacy.
  • National Health Rx LLC d/b/a Partell Pharmacy dispenses and ships your medication if a clinician prescribes it.
  • Ridgewell Health LLC provides the platform, payment processing, and customer support.

3. Benefits and Risks

Telehealth can make care more convenient and accessible. It also has limits and risks, including:

  • The clinician cannot perform a physical examination, so the evaluation relies on the information you give. Incomplete or inaccurate information can affect your safety.
  • Technology problems, such as connection failures, may delay or interrupt your care.
  • Despite security measures, electronic communication carries some risk of unauthorized access.
  • The clinician may decide that telehealth is not appropriate for you and may recommend an in-person visit or another provider.

4. No Guarantee of a Prescription

Completing the intake or paying does not guarantee that a prescription will be written. The clinician may decline to prescribe, ask for more information, or recommend a different treatment. You cannot choose your medication, strength, or dose.

5. Controlled Substances

Testosterone is a Schedule III controlled substance. It requires lab work and an in-person or video evaluation, and a clinician must decide whether it is appropriate for you. It cannot be self-selected or purchased directly.

6. Your Responsibilities

  • You confirm that you are 18 years of age or older.
  • You confirm that you are physically located in a state we serve (all U.S. states except Texas) during your evaluation.
  • You agree to give accurate, complete health information and to tell us about changes in your health or medications.
  • You agree to verify your identity when asked.
  • You agree to follow the clinician’s instructions and the medication label, and to report side effects.

7. Not for Emergencies

Telehealth through Ridgewell Health is not for emergencies. If you have a medical emergency, call 911 or go to the nearest emergency room. If you have thoughts of harming yourself, call or text 988 (Suicide & Crisis Lifeline).

8. Privacy and Records

Your health information is handled as described in our HIPAA Notice of Privacy Practices and Privacy Policy. Your visit information is kept as part of your medical record. Phone or video visits are not recorded unless you are told and agree.

9. Compounded Medications

If prescribed, compounded medications are prepared by licensed compounding pharmacies. They are not FDA-approved, have not been reviewed by the FDA for safety, effectiveness, or quality before marketing, and are not the same as brand-name medicines.

10. Fees

Fees are described on our pricing page and in our Terms & Conditions. The $49 consult fee is charged after the clinician finishes the review, even if no prescription is written.

11. Voluntary Consent

Your consent is voluntary. You may decline or withdraw it at any time by contacting us, though we may then be unable to provide care through telehealth. Withdrawing consent does not affect charges already incurred or information already collected.

12. Your Consent

By checking the consent box, you confirm that you have read and understood this Telehealth Consent, that your questions have been answered, and that you agree to receive care by telehealth.

Contact Us

Ridgewell Health LLC, 706 E Scenic Rivers Blvd, Salem, MO 65560 Phone: (573) 247-1556 | Email: support@ridgewellhealth.com

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