Privacy Policy

Last Updated: October 2, 2026

Ridgewell Health LLC (“Ridgewell Health,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. It applies to our website, https://ridgewellhealth.com, and to the services offered through it. By using our website, you agree to this Privacy Policy and our Terms & Conditions.

Health information created or received in connection with your medical evaluation and treatment is also covered by our HIPAA Notice of Privacy Practices.

1. Who Handles Your Information

Your care involves three parties:

Ridgewell Health LLC operates this website and your account. It provides the online medical intake platform, coordinates your evaluation by licensed clinicians, processes payments, and provides customer support. Ridgewell Health LLC does not practice medicine, prescribe medication, or dispense medication.
US Health & Wellness Medical Group is the medical group whose licensed clinicians review your intake information, conduct your medical evaluation, and determine whether treatment is medically appropriate. Clinicians prescribe, independently of Ridgewell Health and of the pharmacy. The medication, strength, and dosage are determined by the prescribing clinician.
National Health Rx LLC d/b/a Partell Pharmacy is the licensed pharmacy that receives your prescription, when a clinician has prescribed treatment, and dispenses and ships your medication directly to you. Partell Pharmacy is licensed in 49 states (all U.S. states except Texas). We cannot ship to Texas.

Each party handles only the information it needs to perform its role.

2. Information We Collect

Information you give us:

Account and contact details, such as your name, email address, phone number, date of birth, and shipping and billing address.
Health information you submit in your medical intake, such as your medical history, current medications, allergies, symptoms, goals, and any photos or measurements you provide, as well as information created in connection with telehealth evaluation and treatment.
Messages and other communications you send to us or to clinician through the website.
Payment-related information, such as your card details, which are entered through our secure checkout (see Section 6).
Information you submit when you request services or contact customer support.

Information collected automatically:

Device and usage information, such as your IP address, browser type, device type, pages visited, and the date and time of your visit.
Cookies and similar website technologies (see Section 9).

3. How We Use Your Information

We use your information to:

Create and manage your account.
Check your age and location before any payment card is authorized.
Provide and administer our services and facilitate your medical evaluation and treatment.
Enable licensed clinicians to evaluate you and decide whether treatment is medically appropriate.
Share your information with Partell Pharmacy so it can fill your prescription, when one is written, and ship your medication to you.
Process transactions and prevent fraud.
Communicate with you about your evaluation, orders, shipping, and support requests.
Provide customer support.
Maintain, secure, and improve our website and systems.
Comply with legal obligations and protect the security of Ridgewell’s systems.

Completing the medical intake does not guarantee that a prescription will be written.

4. Protected Health Information (PHI) and HIPAA

Some of the health information we collect is Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act (“HIPAA”). When information is PHI, we and the other parties involved in your care use and disclose it only as HIPAA and applicable law permit. This includes treatment (such as sharing your health information with Partell Pharmacy so it can fill your prescription), payment, and healthcare operations, or as you authorize in writing. We use appropriate administrative, technical, and physical safeguards to protect PHI.

Ridgewell Health does not sell protected health information. We use or disclose PHI for marketing only where HIPAA permits and, where required, with your written authorization. You may revoke an authorization at any time in writing, except to the extent we have already acted on it.

Your rights regarding PHI, and the identity of the responsible healthcare entity, are described in our HIPAA Notice of Privacy Practices.

5. How We Share Information

We share information only as follows:

Healthcare providers: US Health & Wellness Medical Group and its licensed clinicians receive the information they need to evaluate you and provide care.
Dispensing pharmacy: We share your health, contact, and shipping information with Partell Pharmacy so it can fill your prescription and deliver your medication.
Service providers: Vendors that help us operate the website, process payments, send messages, host data, or provide support may access information only as needed to perform services for us, subject to applicable law and appropriate agreements. They are required to protect it.
Legal and safety reasons: We may disclose information when required by law, subpoena, or court order, to respond to lawful requests from regulators, or to protect the rights, safety, or security of you, us, or others.
Business transfers: If Ridgewell Health is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this policy.
With your consent: We share information with others when you direct us to or authorize it.

We do not sell your personal information or protected health information. We do not use or share your health information for advertising purposes without your authorization.

6. Payment & Data Security

Payment information is collected during the intake process. Your card is authorized (held) at intake, and nothing is charged until a clinician finishes reviewing your intake. If you are screened out before clinician review, the hold is voided. Your medication is not dispensed until a clinician has prescribed treatment. See our Terms & Conditions for how billing works. All data transmitted through our checkout is encrypted using Secure Sockets Layer (SSL) technology. Credit and debit card transactions are processed through a PCI-DSS compliant payment gateway, and we do not store your full card number, CVV, or other sensitive payment details on our servers. For more information about how your payment data is handled, please refer to our payment processor’s privacy and security policies.

Charges appear on your card or bank statement as “Ridgewell Health LLC.”

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. These include encryption of data in transit, access controls, and limiting access to personnel and vendors who need it. No electronic transmission or storage method can be guaranteed to be completely secure, so we cannot guarantee absolute security. You are responsible for keeping your account login private. Contact us right away if you believe your account has been accessed without your permission.

8. Data Retention

We keep your information for as long as needed to provide our services, meet legal, medical-record, tax, and regulatory requirements, resolve disputes, and enforce our agreements. When we no longer need it, we delete or de-identify it in line with applicable law.

9. Cookies and Similar Technologies

We use cookies and similar technologies to keep the site working, remember your preferences, keep your checkout secure, and understand how the site is used. We do not use your health information collected through medical intake for advertising. You can control cookies through your browser settings. Blocking some cookies may affect how the website works.

10. Your Rights and Choices

Depending on applicable law and your state of residence, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your information, subject to legal and medical-record retention requirements.
Request a copy of your information.
Opt out of marketing emails at any time by using the unsubscribe link in any message.
Withdraw consent where processing is based on consent.
Not be discriminated against for exercising your privacy rights.

Residents of certain states, including California and Washington, may have additional rights under state privacy and consumer health data laws. To exercise any of these rights, contact us using the details in Section 14. We may need to verify your identity before responding. Where HIPAA applies to your PHI, your HIPAA rights, including the right to access and request an amendment of your records, are governed by our Notice of Privacy Practices.

11. Children’s Privacy

Our website and services are intended only for adults 18 years of age or older. We check date of birth before any payment card is authorized. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us with information, contact us and we will delete it.

12. Third-Party Links

Our website may link to third-party websites or services. We do not control and are not responsible for their content or privacy practices. We encourage you to read their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date above shows when it was last revised. Material changes will be posted on this page.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or wish to report a privacy concern, contact:

Ridgewell Health LLC
706 E Scenic Rivers Blvd
Salem, MO 65560
Phone: (573) 247-1556
Email: support@ridgewellhealth.com