Refund & Return Policy
At Ridgewell Health, we want you to have a positive experience with your purchase. This policy explains when returns, refunds, and replacements may be available.
1. Return Eligibility
To request a return, please contact us within 30 days of delivery.
Products must generally be:
- Unused
- In their original condition
- In their original packaging
- Accompanied by the order information or proof of purchase
Certain products may not be eligible for return due to their nature, applicable regulations, hygiene considerations, or other restrictions.
2. Non-Returnable Items
Some products may not be eligible for return, including products that:
- Have been opened or used
- Are damaged after delivery due to customer handling
- Cannot legally or safely be resold
- Are specifically identified as non-returnable at the time of purchase
3. Damaged or Incorrect Orders
If your order arrives damaged, defective, or contains an incorrect item, please contact us promptly.
Please provide:
- Your order number
- A description of the issue
- Photographs of the product and packaging, if applicable
After reviewing the issue, we may offer a replacement, refund, or another appropriate resolution.
4. Refunds
Once an approved return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method.
Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.
5. Shipping Costs
Original shipping charges are generally non-refundable unless the return is the result of an error on our part, a damaged product, or another situation where a refund of shipping charges is required by applicable law.
Customers may be responsible for return shipping costs when returning an item for reasons unrelated to an error on our part.
6. Exchanges
If an eligible product is defective, damaged, or incorrectly shipped, we may provide a replacement where available.
Replacement availability is subject to product inventory and applicable restrictions.
7. Order Cancellation
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing or has been shipped.
Orders that have already shipped may need to be handled under our return policy.
8. Refund Delays
If you have been notified that a refund was issued but you have not received it, please first check with your bank or payment provider.
If the refund is still not visible after the applicable processing period, contact us so we can investigate.
9. Contact Us
For questions regarding returns or refunds, contact