Shipping Policy
Last Updated: October 2, 2026
At Ridgewell Health, we believe healthcare should fit into your life, not create more things for you to manage. This policy explains how prescription medications, and any other physical items connected to our services, are prepared, shipped, and delivered.
Who Prepares and Ships Your Order
Prescriptions are written by licensed clinicians. National Health Rx LLC d/b/a Partell Pharmacy dispenses and ships your medication. Partell Pharmacy is licensed in 49 states (all U.S. states except Texas). We cannot ship to Texas.
Ridgewell Health LLC does not prescribe, dispense, or ship prescription medication.
A prescription is written and medication is dispensed only after a licensed clinician has evaluated your health intake and determined that treatment is medically appropriate. Paying for an order does not guarantee that medication will be prescribed or shipped.
Your medication label and shipment materials identify Partell Pharmacy as the dispensing pharmacy.
Order & Fulfillment Processing
Nothing ships until each of these steps is complete:
- You have completed your health intake.
- A licensed clinician has reviewed it and determined that treatment is medically appropriate and has prescribed medication.
- Payment is complete. Your card is authorized at intake and nothing is charged until a clinician finishes the review. Medication and shipping are charged only if medication is prescribed. Charges appear on your statement as “Ridgewell Health LLC.”
- Partell Pharmacy has received, verified, and prepared your prescription.
Once Partell Pharmacy has received your prescription, it is typically processed within 1–3 business days. Orders received on a weekend or holiday begin processing on the next business day.
Clinician review time is separate from processing and shipping time. Your order may take longer if the clinician or pharmacy needs more information from you, or needs to verify prescription, clinical, or other details before medication can be dispensed.
Delivery Times
Estimated delivery times after your order has shipped depend on the delivery method and your destination.
- Standard delivery: 3–7 business days
- Expedited delivery: 1–3 business days, where available
Delivery estimates are not guaranteed. They can be affected by carrier delays, weather, holidays, incorrect address information, or other circumstances outside our control.
Shipping Charges
Shipping is $13 for standard shipping. Shipping is charged once per order, not per item. The amount is shown before you pay, at checkout and on our pricing page.
Order Tracking
When tracking is available, you will receive an email or notification with your tracking information once your order has shipped.
Delivery Address
Prescription medication ships to addresses in the 49 states we serve (all U.S. states except Texas), subject to clinical eligibility and applicable state law. We cannot ship to Texas.
Please make sure your delivery information is accurate before completing your order. Ridgewell Health and Partell Pharmacy are not responsible for delays, failed deliveries, or returned packages that result from incorrect or incomplete information provided by the customer.
Lost, Delayed, or Damaged Packages
If your package is lost, significantly delayed, or arrives damaged, contact Ridgewell Health with your order details so our team can work with Partell Pharmacy to determine the appropriate next steps, which may include a replacement shipment or other resolution, depending on the circumstances.
If your medication arrives damaged, appears opened or tampered with, or was exposed to conditions that the packaging says are unsafe, do not use it. Contact us right away.
Medication Deliveries
Some medications have storage, handling, or delivery requirements, such as temperature limits. Follow the storage instructions on your medication label and packaging.
Availability and delivery options vary by product, prescription, location, and applicable laws and regulations. For what happens if treatment isn’t prescribed, or if there is a problem with your order, see our Returns & Refunds page.
International Shipping
Prescription medication is not shipped outside the United States.
Contact Us
If you have questions about shipping, delivery, or an order, contact Ridgewell Health LLC:
706 E Scenic Rivers Blvd
Salem, MO 65560
Phone: (573) 247-1556
Email: support@ridgewellhealth.com
For questions about a specific shipment, you can also contact Partell Pharmacy using the contact information on your medication label.