Shipping Policy
At Ridgewell Health, we are committed to providing a reliable and straightforward shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or holidays will begin processing on the next business day.
Processing times may occasionally be longer during holidays, promotions, or periods of unusually high order volume.
2. Shipping Methods & Delivery Times
Available shipping options and estimated delivery times will be displayed during checkout.
Typical delivery estimates are:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 1–3 business days
Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, carrier delays, weather, holidays, and other circumstances outside our control.
3. Shipping Costs
Shipping charges are calculated based on the selected shipping method, destination, order size, and other applicable factors.
The final shipping cost will be shown at checkout before you complete your purchase.
Any applicable free-shipping promotions will be clearly stated on our website.
4. Shipping Address
Customers are responsible for providing an accurate and complete shipping address.
Please carefully review your shipping information before placing an order. Ridgewell Health may not be responsible for delays, additional shipping charges, or lost packages resulting from an incorrect or incomplete address.
If you need to correct your shipping address after placing an order, contact us as soon as possible. We cannot guarantee that address changes can be made after an order has entered processing.
5. Tracking Information
When available, tracking information will be provided by email once your order has been shipped.
You can use the tracking number provided by the carrier to monitor your shipment.
Please allow some time for tracking information to become active after the package has been shipped.
6. Delayed or Lost Packages
Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances beyond Ridgewell Health’s control.
If your package is significantly delayed or appears to be lost, please contact us so we can help investigate the shipment.
For packages marked as delivered by the carrier but not received, customers should first check with household members, neighbors, building management, and the carrier before contacting us.
7. Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
We may request photographs of the damaged packaging and products to assist with reviewing your claim.
Claims should be submitted promptly after delivery.
8. Incorrect or Missing Items
If you receive an incorrect item or your order is missing an item, please contact Ridgewell Health with your order number and details of the issue.
We will review the order and work with you to resolve the problem.
9. International Shipping
International shipping availability depends on the destination and the products included in the order.
Customers are responsible for complying with applicable laws and regulations in their country or region.
International shipments may also be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. These charges, when applicable, are the customer’s responsibility.
10. Restricted Shipping Locations
Certain products may not be available for shipment to every location due to applicable laws, regulations, carrier restrictions, or product-specific requirements.
Ridgewell Health reserves the right to cancel or decline an order when shipment to a particular destination is not permitted.
11. Contact Us
If you have questions about shipping, tracking, or your order, please contact us